BankLink Messages

Messages

Solution: Retry posting the bank statements in Twinfield.

  1. Log in to DirectLink.
  2. You will now see the organisations overview.
  3. Click on the desired organisation.
  4. You will now see the administration overview.
  5. Click on designated administration with the error message.
    The administration that contains the error message was already included in the DirectLink email.
  6. Click on the BankLink.
  7. Then click on the graph icon on the right.
    This will display the log history.
  8. Find the entry with the X icon.
  9. Next to it, click on the circular arrow icon.
    This will resend the information to Twinfield.

After following the above steps correctly, the problem should be resolved.

Solution: Retry retrieving the bank statements from the bank.

  1. Log in to DirectLink.
  2. You will now see the organisations overview.
  3. Click on the desired organisation.
  4. You will now see the administration overview.
  5. Click on designated administration with the error message.
    The administration that contains the error message was already included in the DirectLink email.
  6. Click on the BankLink.
  7. Then click on the arrow icon pointing downwards.

After following the above steps correctly, the problem should be resolved.

The error message included in the DirectLink email provides details about the issue and its cause. After the issue in Twinfield is resolved,  the posting process to Twinfield can continue:

  1. Log in to DirectLink.
  2. You will now see the organisations overview.
  3. Click on the desired organisation.
  4. You will now see the administration overview.
  5. Click on designated administration with the error message.
    The administration that contains the error message was already included in the DirectLink email.
  6. Click on the BankLink.
  7. Then click on the graph icon on the right.
    This will display the log history.
  8. Find the entry with the X icon.
  9. Next to it, click on the circular arrow icon.
    This will resend the information to Twinfield.

After following the above steps correctly, the problem should be resolved.

Solution: Retry posting the bank statements in Twinfield.

  1. Log in to DirectLink.
  2. You will now see the organisations overview.
  3. Click on the desired organisation.
  4. You will now see the administration overview.
  5. Click on designated administration with the error message.
    The administration that contains the error message was already included in the DirectLink email.
  6. Click on the BankLink.
  7. Then click on the graph icon on the right.
    This will display the log history.
  8. Find the entry with the X icon.
  9. Next to it, click on the circular arrow icon.
    This will resend the information to Twinfield.

After following the above steps correctly, the problem should be resolved.

The connection with Twinfield needs to be reconnected. To reconnect Twinfield in DirectLink:

  1. Log in to DirectLink.
  2. Go to the organisations overview.
  3. Select the correct Twinfield organisation.
  4. Check if there is a green checkmark next to Twinfield OAuth2 connection.

No green checkmark?
Click on Twinfield OAuth2 connection to reconnect Twinfield to DirectLink.

After following the above steps correctly, the problem should be resolved.

<statement target=’electronicstatements’ status=’fail’ msgtype=’error’ msg=’A server error occurred. Please always include the following error reference when reporting this error.: ‘xxxx-xx-xx 00:00:00 D000000′.’ result=’0′><account>

  1. Log in to DirectLink.
  2. You will now see the organisations overview.
  3. Click on the desired organisation.
  4. You will now see the administration overview.
  5. Click on designated administration with the error message.
    The administration that contains the error message was already included in the DirectLink email.
  6. Click on the BankLink.
  7. Then click on the graph icon on the right.
    This will display the log history.
  8. Find the entry with the X icon.
  9. Next to it, click on the circular arrow icon.
    This will resend the information to Twinfield.

After following the above steps correctly, the problem should be resolved.